Yes it has been a while since my last post.
As you can imagine getting the keys to a new house is pretty daunting. So much to organise. Insurance, change of address, moving, and buying new furniture! Put in Christmas and New Year and here we are!
We are beginning to settle in to our new house. The kids are loving the space and having their own rooms. Finally we have an ensuite. It was worth the 10 year wait!
There have been a few hiccups since we moved in. Luckily we have our Site Supervisor who still looks after us one month in. He was great. Very accommodating and made sure all the tradies who came to the house after we moved in fitted into my schedule not theirs!
With Christmas and New Year so close to our move there have a been a couple of issues with tradies. Obviously everything closes up for the holidays so we are still waiting on some urgent things to be fixed. This I can tell you is very frustrating! I am hoping in the coming days we will get some responses back from Metricon and the tradesman in question.
In saying that any small issues/defects we find in the house we need to note them down and then in 3 months (since receiving the keys), Metricon will do a walk through to note down any issues. Let me tell you that the list is long!
That's not to say we are not happy with the end result. In fact the overall building process with Metricon has been good. Bar a few small hiccups here and there our Site Supervisor and Service Coordinator were fantastic. Always there to help.
Now that we are in the house we have started to focus our attention on landscaping. After much searching we settled on Ben from Daviscapes. You may have seen his work or heard of his name as there are a few blogs out there that are or have used him.
We found him to be very approachable, honest and helpful. In saying that he is also very busy so we are waiting patiently for the job to begin. My fingers are crossed that he starts our decking next week. We would love to have our daughter's birthday in Feb here at the house so I can only hope that it all comes together by then.
I promise to keep up with my posts. Especially the landscaping as I have noticed not many build blogs go passed the "Got the Keys" post! I think it is important to show the full story...so watch this space!
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Sunday, 5 January 2014
Thursday, 26 September 2013
Day 188 - Anybody There?
We are definitely on the home straight now.
Carpet and floorboards are in...and they look great.
When I started this blog my intention was never to highlight all the errors/mistakes being made by Metricon, but to provide a journal for me and others to show the whole build process...good and bad.
I have to say, now that we are nearing the end there have only been a handful of issues that Metricon have dealt with really well. Our new SS has been on top of everything and has been great.
BUT...there is always a but! The last week or so has been disappointing. To no fault of their own we have been left in the dark as customers. You see our Customer Service Consultant left the company last week. We knew of this departure and we also knew who was to replace her, however her replacement is on annual leave. In addition to that our SS is also on leave. To make matters worse we never even got an email or phone call from our Customer Service Consultant to say that her last day was last Friday! We were emailing and calling someone who wasn't even there! No out of office reply...not even a voicemail to say she had left the company!
Poor form I know from the Customer Service Consultant..so not really having a direct go at Metricon here, but what I want to highlight is that we as customers got left behind!
The problem has now been fixed. In fact I had a call from one of Metricon's Area Manager's who was very apologetic and very helpful!
That's great and I appreciate it, but I just want to highlight to all who are building or thinking of building, make sure you have not one, not two but at least three contacts whom you can call and rely on for information.
Our situation was quite unique and I am sure that it doesn't happen all the time, but it was so frustrating to know that a query I had from last week could have been actioned last week if only someone had made it clear to us that we no longer had a Customer Service Consultant.
Whether you think I am being precious or not, our build is a big deal to us. in fact it is life changing. I think it's important builders, not just Metricon, understand and remember this.
Carpet and floorboards are in...and they look great.
When I started this blog my intention was never to highlight all the errors/mistakes being made by Metricon, but to provide a journal for me and others to show the whole build process...good and bad.
I have to say, now that we are nearing the end there have only been a handful of issues that Metricon have dealt with really well. Our new SS has been on top of everything and has been great.
BUT...there is always a but! The last week or so has been disappointing. To no fault of their own we have been left in the dark as customers. You see our Customer Service Consultant left the company last week. We knew of this departure and we also knew who was to replace her, however her replacement is on annual leave. In addition to that our SS is also on leave. To make matters worse we never even got an email or phone call from our Customer Service Consultant to say that her last day was last Friday! We were emailing and calling someone who wasn't even there! No out of office reply...not even a voicemail to say she had left the company!
Poor form I know from the Customer Service Consultant..so not really having a direct go at Metricon here, but what I want to highlight is that we as customers got left behind!
The problem has now been fixed. In fact I had a call from one of Metricon's Area Manager's who was very apologetic and very helpful!
That's great and I appreciate it, but I just want to highlight to all who are building or thinking of building, make sure you have not one, not two but at least three contacts whom you can call and rely on for information.
Our situation was quite unique and I am sure that it doesn't happen all the time, but it was so frustrating to know that a query I had from last week could have been actioned last week if only someone had made it clear to us that we no longer had a Customer Service Consultant.
Whether you think I am being precious or not, our build is a big deal to us. in fact it is life changing. I think it's important builders, not just Metricon, understand and remember this.
Subscribe to:
Posts (Atom)