Saturday, 22 June 2013

Day 92 - Where is the Love?

Day 92 and we are still no closer to lock up. The bricklayers have done as much as they can (so I am told), but they still haven't finished off the garage.

Our Site Supervisor has told us that they need to finish off the piping/drainage on the side of the garage and until they do this the garage can't be finished.  This is holding up everything else. Without the garage up they can't start putting the blue board up and so the list goes on. Fingers crossed this gets sorted this week.

Communication at Metricon headquarters has also ceased...We should be getting weekly updates from our Site Supervisor but that doesn't seem to be happening - unless we contact him.  This is getting a little frustrating considering we have heaps of questions and queries that we want answers on. In saying that our Site Supervisor has been great so far....when we get a chance to chat with him. In fact I was lucky enough to speak to him on Friday so I believe we will be catching up this week. Finally.

Such a huge volume builder like Metricon I guess it is to be expected that our Site Supervisor has more than one home to look after, keeping him very busy.  That being said this one home is our home and therefore I expect a lot from Metricon.  Not only in the final product but also in the service along the way.

I am sure many of you will agree with me that signing a Building Contract is a big step.  For us it was years in the making, so I guess when it comes to expecting a detailed phone call once a week with answers to our questions - it's not a lot to ask or expect.  I also know that there will be some weeks that go by which there is nothing major to update us on, however we have a list of 17+ queries sitting with Metricon at the moment we're waiting to get answers to.

This is not a personal attack on our Site Supervisor at all.  Like I said he is doing the best he can and we appreciate his honesty and help along the way.  This is more of an understanding that I think Metricon need to work at.

If the Site Supervisor is too busy then we need someone else to contact us and let us know where the build is at.  Either way we should be getting this phone call.

It would be great to hear if anyone else has had the same types of issues a long the way.


  1. True..I am with you. We had the same issue in regards to customer service. They failed to give us weekly updates.

    1. Hi,

      Thanks for your comment. I have mentioned ths to Metricon so it will be interesting to see what this space.

  2. In our case, our SS does not voluntarily call to update us on the build; however, when we call him, he has been prompt to answer our call stratightaway or when left with a messge or a missed call, he calls back on the same day. Fortunately, we got the same SS as the one who build the display home, and so far, it has been a good experience.

    Also, our Sales Consultant and her office is only 200 metres from our build site and she regularly provides support. SHe has been our anchor.

    How is your Construction Support Consultant? She should regularly be able to provide you an update you deserve. In our case, the Construction support person at least liaises with our SS if she cannot provide an answer.

    Best wishes.

  3. Hi, our Support Consultant is also on the ball and very reliable. Although she would prefer we go through the Site Supervisor for most of our queries. Since writing this post we have actually changed Site Supervisors and so far we have seen a lot more activity at the house. Looks like Metricon are trying to catch up.

    Thanks for your comments and I hope to hear more about your build too.