Sunday, 17 November 2013
Sunday, 3 November 2013
Wednesday, 16 October 2013
Tuesday, 8 October 2013
We are fast approaching our end date (not that we know when that is yet), and we can't wait!!
I hope this gives some clarity to others who are looking at building or are in the process of building!
Thursday, 26 September 2013
Carpet and floorboards are in...and they look great.
When I started this blog my intention was never to highlight all the errors/mistakes being made by Metricon, but to provide a journal for me and others to show the whole build process...good and bad.
I have to say, now that we are nearing the end there have only been a handful of issues that Metricon have dealt with really well. Our new SS has been on top of everything and has been great.
BUT...there is always a but! The last week or so has been disappointing. To no fault of their own we have been left in the dark as customers. You see our Customer Service Consultant left the company last week. We knew of this departure and we also knew who was to replace her, however her replacement is on annual leave. In addition to that our SS is also on leave. To make matters worse we never even got an email or phone call from our Customer Service Consultant to say that her last day was last Friday! We were emailing and calling someone who wasn't even there! No out of office reply...not even a voicemail to say she had left the company!
Poor form I know from the Customer Service Consultant..so not really having a direct go at Metricon here, but what I want to highlight is that we as customers got left behind!
The problem has now been fixed. In fact I had a call from one of Metricon's Area Manager's who was very apologetic and very helpful!
That's great and I appreciate it, but I just want to highlight to all who are building or thinking of building, make sure you have not one, not two but at least three contacts whom you can call and rely on for information.
Our situation was quite unique and I am sure that it doesn't happen all the time, but it was so frustrating to know that a query I had from last week could have been actioned last week if only someone had made it clear to us that we no longer had a Customer Service Consultant.
Whether you think I am being precious or not, our build is a big deal to us. in fact it is life changing. I think it's important builders, not just Metricon, understand and remember this.
Tuesday, 24 September 2013
It has been some time since my last post. The painters and tilers have finished and the electricians have also put their final touches to the house - I am sure they will be back to fix things!
I went past the house today to find the floorboards are being laid. Looking from the windows outside (house is now locked), the floorboards had been laid in the dining room only so there was a bit more work to go. It was a hard to decision to make at the time - floorboards or tiles? But we came to the conclusion that floorboards (Bamboo) would make the house feel warmer and possibly easier to keep clean.
It's great to see everything come together. Even though I had taken photos of our colour choices it was so long ago that I had forgotten what we had chosen. This also applies to the handles and mixers. I am really happy with the bathrooms. The tiles look fantastic. I am glad we followed the advice of the guys at Beaumont Tiles and just stuck to the one tile/design. It's true what they told us. You can always add and change accessories to the bathrooms but once you choose different patterns or designs in the tiles you are stuck with them forever. That's not to say you won't love them forever but for me I like things simple and the tiles are just that!
So why the heading Retail Therapy? Well since we are getting closer to handover we decided to go shopping for furniture on the weekend and we ended up buying a lounge, dining table. chairs and a bedroom suite for my daughter's room. Tick, Tick and Tick!
I love shopping - who doesn't? But I have to tell you it was pretty exhausting travelling around town negotiating on the best deal.
I know most people like to see photos of the house and where everything is at so below are some pictures of the house so far.
|Ensuite - we have light!|
|Feature wall - insert fireplace here.|
|Main bathroom - porcelain tiles|
Sunday, 8 September 2013
The house was abuzz with painters and tilers busy working on the house. Whilst we were there we also found time to get a quote for the window furnishings. I wasn't too sure what we were going to go with - so much to choose from. Curtains, roller blinds, plantation shutters!
We finally settled on the idea of getting a variety of furnishings for the windows which will compliment each room. I am still going through the quotation process so I'll give you more details on my choice and who I chose when this is finalised. I am looking at getting a few quotes (I figure I have the time so no need to rush).
A combination of double roller blinds with pelmets, plantation shutters and curtains is where I am headed. I have no idea of colours as yet. I was hoping to make this decision after the floorboards are installed. This should help us make a more informed decision.
Overall the house is coming together. The painting has made a huge difference to the feel of the house. Our SS is still reluctant to give us an estimated handover date. We are hoping for December. It would be great to get into the house before Christmas. I would also like to start locking away a landscaper so that our Alfresco area and front yard can be worked on during the Summer.
After all this time we now have to pull up our sleeves and start getting organised. Below are some photos we took on Friday of the house so far. We were very excited to see the tiling, or what has been done so far.
|Ensuite - we have tiles - porcelain to be exact!|
Thursday, 22 August 2013
It has been hectic couple of weeks. I spoke to our Site Supervisor today and it seems as though things are full steam ahead. In fact we should be at the end of our fixing stage next week. Just need to plaster up the roof of the garage and alfresco area.
The painters were at the house today starting to prep the house. I got a sneak peak today and the painters were busy putting the first coat on the architraves and they also started their first coat on the walls.
The kitchen is in and so is the Butler's Pantry. I LOVE IT! So much space....not sure how I am going to fill it all up but something tells me it won't be too hard. You may have read in my previous posts that we were getting Blum mechanics to the kitchen cabinetry. The pantry is now complete with the draws which are great. All the cabinets are soft closing, which I highly recommend.
All the cabinetry is in and the handles are also on which is great. Our WIR looks amazing...again so much space. I think I may need to go shopping for a few more dresses.
In our leisure room upstairs we have installed cabinetry which looks great.
All the wet areas have now been sealed including the balcony area upstairs. Like I said it has been full steam ahead.
On the weekend just passed we went to the Home Show. I have posted about the Home Show (we went last year as well). We did find it a little more useful this year since we were now at final stages. A very long day. I think the winners at this year's home show were the Kitchen displays. So many people surround all the new kitchens. Heaps of interesting new features...I had a sticky beak and thankfully some of these new designs are features in my own kitchen. Made me feel a lot better!
I guess that is enough waffling from me. Below are some pictures of the house so far...
Wednesday, 7 August 2013
Our Site Supervisor has been churning through the house and has been really good with responding to our queries. In my previous post I mentioned that we had hit "lock up" stage. Well we checked the contract to see what "lock up" stage was and in actual fact it was a little different to what we had initially thought. To cut a long story short we had our Private Inspector go through the house late last week. We received the report on Friday and sent it to our Site Supervisor and Consultant. We have now reached "lock up" stage...so bring on the fixing stage!
Below are some pics of the house from late last week....
Monday, 29 July 2013
You have now reached lock up stage....please pay your invoice! Well words to that effect anyway. As soon as we got the text message an email arrived and sure as you would have it today the bill arrived in the mail.
Got to hand it to their accounts department....they are on the ball and don't miss a beat!
SO as I mentioned earlier we are now at Lock Up stage! Well I don't think so.
We still don't have a front door/garage door - garage roof and some of the windows are not even complete. Not really sure what Metricon constitute as "Lock Up" but I am pretty sure you need to be able to lock a door! Would love to hear from some of you who have been through this stage or are at the same stage.
Having said that we got a mighty shock at the house on the weekend. We had no idea that the staircase had been installed....so when we went to check on the house we were shocked to see stairs! I was so excited. I had been waiting and waiting for the day I could check upstairs and it didn't disappoint. We will be staining the stairs in a Jarrah. We did try to get Metricon to stain the stairs however they did not want a bar of it...so I guess we will need to start looking into someone staining the stairs. If anyone has any recommendations please let me know.
Very exciting times.
Last week was a long week for me and it was great to top it off with seeing the stairs. On top of that we got a new Site Supervisor as our previous Supervisor was not well. We will miss him but it seems as though things a full steam ahead with our new Site Supervisor so I guess we are still in very good hands.
Below are some pictures of the house - without scaffolding and with stairs!!!
Monday, 22 July 2013
For some time we have been waiting patiently to see more work at the house and in the past week we have seen the blueboard finished ready for render and the front two pillars (Nuvo Facade) being preped for render as well.
We also had the plasterer come through the house.
We had a quick look on the weekend and were really excited to see the plaster throughout the house.
We can now see the house come to life.
Our Site Supervisor told us that once the plasterers finish up the cornices will be installed and then hopefully the staircase and the kitchen will be installed.
I am yet to take a look upstairs so I am looking forward to seeing the staircase!
Below are some pics of the house with plastering....
|Hallway Entry - Theatre room on the left|
|Dining Room and Family Room - photo taken from the kitchen|
Friday, 12 July 2013
Thursday, 27 June 2013
We spent just over 2 hours going over all our questions and queries. Our Site Supervisor was great. He managed to answer most of our questions and also showed us some of the work that still needs to be done in the house.
We still have a few things that need to be fixed but all in all the meeting went well. It does make a difference when you can talk one on one with the builder and find out why things are taking longer than they should.
I may have already mentioned this but I will say it again. It is really important you have everything in writing...and that you are specific with your builder as to how you want things to be. As there are so many different people working on your house at any one time if you keep on top of the builders you are more likely to find mistakes early so that they can be fixed.
The good thing is that we are all on the same page with our Site Supervisor. We want things done right the first time.
As it has been some time since I last posted a photo of the house I thought I would add one in. Unfortunately you can't see much because of all the scaffolding.
Saturday, 22 June 2013
Our Site Supervisor has told us that they need to finish off the piping/drainage on the side of the garage and until they do this the garage can't be finished. This is holding up everything else. Without the garage up they can't start putting the blue board up and so the list goes on. Fingers crossed this gets sorted this week.
Communication at Metricon headquarters has also ceased...We should be getting weekly updates from our Site Supervisor but that doesn't seem to be happening - unless we contact him. This is getting a little frustrating considering we have heaps of questions and queries that we want answers on. In saying that our Site Supervisor has been great so far....when we get a chance to chat with him. In fact I was lucky enough to speak to him on Friday so I believe we will be catching up this week. Finally.
Such a huge volume builder like Metricon I guess it is to be expected that our Site Supervisor has more than one home to look after, keeping him very busy. That being said this one home is our home and therefore I expect a lot from Metricon. Not only in the final product but also in the service along the way.
I am sure many of you will agree with me that signing a Building Contract is a big step. For us it was years in the making, so I guess when it comes to expecting a detailed phone call once a week with answers to our questions - it's not a lot to ask or expect. I also know that there will be some weeks that go by which there is nothing major to update us on, however we have a list of 17+ queries sitting with Metricon at the moment we're waiting to get answers to.
This is not a personal attack on our Site Supervisor at all. Like I said he is doing the best he can and we appreciate his honesty and help along the way. This is more of an understanding that I think Metricon need to work at.
If the Site Supervisor is too busy then we need someone else to contact us and let us know where the build is at. Either way we should be getting this phone call.
It would be great to hear if anyone else has had the same types of issues a long the way.
Monday, 17 June 2013
It seems like the bricklayers have been bricking up our house forever! This weather hasn't helped at all. It was encouraging to see the brickies working on the weekend. I guess they want to finish the job too!
In the meantime we have been meeting with some landscapers to get quotes for landscaping the house.
We put together a brief for the landscapers. We basically prioritised the important jobs that we wanted done first. We are hoping to break up the work in stages so that we don't have to compromise on the things we want.
It took us 3 hours to put the brief together. We added photos and designs that we liked and we also included what colours and themes we had chosen for inside the house. There are so many things to think about besides what plants you want.
As we are only in the initial stages of planning for the landscaping I will put together a more detailed blog on the landscaping once we choose which direction we will take.
In the meantime I promise to posts some new photos of the house. We are hoping to have most of the bricking finished this week. Watch this space!
Thursday, 6 June 2013
In saying that this week I asked Metricon to set us up with the "My Metricon" feature on their website - this is for Victorian customers only. If you are building with Metricon this feature allows you to look at the progression of your build. It also provides information on "Your Team Members" (this would be your Site Supervisor and Customer Consultant).
Below is a grab from the Metricon website which outlines the benefits of My Metricon;
Benefits at a glance
- Ability to check the progress of your home at your own time and pace;
- Access detailed information about your new home, at the click of a mouse;
- Keep up-to-date on the progress of your home without having to contact Metricon staff;
- Access to a large information resource; and
- Learn more about the process of building your home, at every step.
- We look forward to welcoming you to my metricon
I must say I was a little disappointed with the site. Besides the pretty graph on the front page that shows you how far you are into your build, there wasn't much more on this site that was helpful. There was a Studio M tab which just took you through what Studio M was, but this is not that helpful. If you are already a Metricon customer then you already know what Studio M is. Not only that, you have already picked your interiors so why would I want to know what's new at Ceaserstone??
I think they should update this tab to allow you to see what you chose at Studio M. It should highlight what colours you chose and then maybe direct you to the Metricon Look Book to help you choose the right interiors. Not just colours but also what products you chose.
At this stage of the building process unless you took heaps of photos etc you would have forgotten some things you chose at Studio M. Of course you can always go through your paperwork but wouldn't it be easier to have it at your fingertips online?? Wouldn't this add to the whole Metricon build experience?
Also I think they should add another tab - Variations! Yep, it should highlight all the variations you have made and when you made them and who made them. This would probably be useful for everyone including Metricon. This is probably a huge job for Metricon to undertake - not sure how their IT Programmers would take it.
If you are going to have this website service for your clients then they should make it worthwhile. According to the Metricon guidelines I should be getting regular updates from my Site Supervisor and Consultant on a weekly basis, so the bar graph on the site is something I should already know....and I do...I have a great Site Manager and Consultant! What I am trying to get at is there needs to be a more personable approach to the "My Metricon" service.
On another note Metricon's Lookbook is a great addition to their website. It has so many inspiring design ideas and I am always looking at the site to get ideas.....
Monday, 27 May 2013
For me this is the most exciting part of the home build.
I get to work with a clean slate...I get to completely design the whole house and most importantly buy new things!!
I have been putting together a design board of all my favourite colours and design features. In fact my "Inspiration" tab on the left of this blog is where I am housing most of my ideas for the interior of the house. The new addition to this is http://www.moooi.com/collection.
I found this site when looking through the Exhibitors at the Salone del Mobile 2013 exhibition http://www.cosmit.it/en/milano held in Milan. No I did not attend (unfortunately), however I jumped online to check out what was new in furntiure and interior design.
Mooi are not based here in Australia however Space Furniture in Richmond are their distributors. Not sure about the rest of the capital cities but I am sure there should be Distributors across Australia...just check out the mooi site for more information.
These sites are great for design ideas...as I have mentioned in my previous blogs our "money tree" is pretty low at the moment so I am not expecting to buy the "real thing" however looking at these sites gives me a greater understanding of what I can look out for. I intend on buying a lot of my furniture online...that is including light features.
As I investigate further I am finding that what is available instore is often much cheaper (even with delivery) online. Big Brown Box is a perfect example - http://www.bigbrownbox.com.au/ as too is Appliances online - http://www.appliancesonline.com.au/.
Ebay is also worthwhile as I often see great deals on pendant lights.
Enough writing from me...below are some pics from the Salone del Mobile 2013...
|Euroluce - photo by Annalisa Cimmino|
|Euroluce - photo by Annalisa Cimmino|
Below are some designs from Mooi...
Saturday, 25 May 2013
The house is still being bricked up and so I wanted to give it some time before I posted more photos...
We went passed the house today only to find the "brickies" working! On a Saturday...we were impressed! Looks like Metricon are running on a strict timeline and these guys need to meet it!
It is funny though...there are a few houses being built around where we live and most of them started construction when we did. None of the houses have roofs, most are still having the frames put up. I have to say Metricon have been very efficient in getting things organised. That is definetly a big plus.
There has also been some development inside the house. The internal cavity doors were delivered and installed downstairs which was exciting. They still need to be painted though...so everything is still very raw.
We also got a glimpse of the work that is being done upstairs....
|Main Bedroom - looking out to the balcony|
|Main Bathroom upstairs|
|Main Bedroom - looking into Ensuite|
|Brickwork on the house|
Saturday, 11 May 2013
We had a call from our SS during the week. He advised us that bricking will start on Monday. We went passed the house today. Preparation had begun for bricking. Here are some photos to show the progress so far....
Saturday, 4 May 2013
Today we had the opportunity to go through the house with our Site Supervisor Clive.
We were so grateful that Clive arranged a Sunday appointment. As my husband and I both work it is often hard to arrange inspections during the week.
We had so many questions and Clive walked us through the house. He also gave us some interesting things to think about...like; where do we think the TV's will be mounted on the wall etc... Having said that if we give our SS the approximate height then he will make sure the appropriate frames are made so the TV would have sufficient posts to be mounted correctly.
As we walked through the house Our SS also showed us how the sliding doors would work and also told us about the logistics of the water piping inside the house.
We also had concern regarding the network cabling. Our SS told us that we would be able to have another walk through with the electrician and himself to make sure everything would be in place before the plastering commenced.
Below are some more pics of the house...oh yes and we now have a roof!